Where is your store located?
749 PARK AVE
ROCHESTER, NY 14607
What are your hours of operation?
Tuesday - Saturday: 11a– 6p EST
Sunday: 11a– 4p EST
How can I contact you?
The most efficient way to contact us is to email email@example.com or call/text (585) 520-7009. We receive numerous calls a day so if we do not answer please leave a message and a customer service representative will get back to you as soon as possible.
Are all of the items on your website also in-store?
Yes! For questions regarding in-store inventory, please give our store front a call (or text) to check for availability.
Sign Up & Your Account
Do I need to create a login to shop?
Nope! Feel free to check out as a guest. However, we recommend creating an account. It will speed up the process for future orders and allow you to keep up with your order status. It also reduces the chances of accidentally having a type-o in your shipping/billing address.
What if I forget my password?
No problem, you can retrieve your password by selecting the “Lost Password” link on the login page. If you still need a little help, remember you can always shoot us an email at firstname.lastname@example.org for extra help!
Is your website secure?
Yes, our site is secure. On any page where we ask you to enter personal information, we use secure socket layer (ssl) to encrypt the communication. We use “cookies” to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. Happy shopping!
Should I receive an email and tracking number after placing an order?
Yes, you will receive 2 separate emails. The first email confirms your order was received and is processing. Once your order has been completed, you will receive a second email with a tracking number, or local pick up confirmation. If you do not receive either of these emails, please add email@example.com to your email address book.
Returns and Exchanges
Please see our Return Policy tab at the bottom of the home page.
Are you hiring?
What’s better than being a Salty girl? We truly love our jobs! Shoot your resume over to firstname.lastname@example.org with the job title as the subject line.